Return & Refund Policy

Return Decision Window & Eligibility (3 Days)

We accept returns within 3 days of purchase for store credit only. To be eligible, items must be unused and in new condition, with any tags still attached. We’re unable to accept items that arrive back damaged, soiled, or altered.

Final Sale Items

The following are final sale and cannot be returned: custom or made-to-order furniture, vintage furniture, flash sale items, artwork, books, lighting, apothecary and beauty products, vinyl floor mats, and any item purchased on sale.

Free-Shipping Items — Restocking Fee

Many deKōr orders ship free — either as complimentary white-glove delivery (professional in-home delivery, assembly, and removal of all packaging) for larger furniture, or as standard free shipping via parcel carrier for smaller items. Both are provided at no charge as part of your purchase.

If you return any item that received free shipping — white-glove or standard — a 25% restocking fee applies and is deducted from your store credit. This fee covers inspection, any refurbishing, and repackaging needed to return the item to sellable condition.

Returning a Free-Shipping Item

deKōr will arrange the return shipping on your behalf for any item that shipped free, whether that means scheduling a white-glove crew for larger furniture or a standard carrier pickup/label for smaller items. The full cost of this return shipping is the customer’s responsibility and will be deducted from your store credit.

• Once your return is approved, we’ll arrange the appropriate shipper (white-glove crew or parcel carrier, matching how the item was originally delivered) and confirm the return shipping cost with you before it’s scheduled.
• Return shipping cost varies by item size, weight, and delivery distance, similar to how the original delivery cost is calculated.
• For white-glove items, the piece must be reasonably accessible for pickup (assembled as delivered, in the room where it was placed) so the crew can remove it safely; additional fees may apply if the pickup requires unusual effort (multiple flights of stairs without an elevator, disassembly, etc.).
• For standard free-shipping items, the item should be repackaged as close to its original packaging as possible before the carrier pickup.

How Your Store Credit Is Calculated

Example, on a $2,000 free-shipping item (return shipping cost shown is illustrative):

Damaged, Defective, or Incorrect Items — Damage Reporting Window (3 Days)

The restocking fee and return-shipping cost above do not apply if your item arrives damaged, defective, or different from what you ordered — in that case, return shipping is free and deKōr covers the cost.

This is a separate 3-day clock from the Return Decision Window above — it’s measured from your delivery date, not your purchase date, and it only governs damage/defect claims, not standard change-of-mind returns.

To report a damaged item: email photos of both the item and its packaging to warehouse@dekorla.com within 3 days of delivery. Once reviewed, we will arrange free return pickup and issue a full refund or replacement at no cost to you.

• Report must be made within 3 days of delivery — claims submitted after this window may not be eligible for a free replacement or refund.
• Photos must show both the damaged item itself and the shipping package/packaging it arrived in, so our team can determine whether the damage occurred in transit.
• Send reports to warehouse@dekorla.com with your order number in the subject line.

How to Start a Return

Contact info@dekorla.com within 3 days of your purchase date with your order number and the reason for return. We’ll confirm eligibility, the applicable restocking fee (if any), and next steps for arranging return transport.

Processing Time

Once your returned item is received and inspected at our facility, please allow up to 14 days for your return to be processed and store credit issued to [gift card / store account].

Questions

Questions about this policy can be directed to [support email].